Privacy Policy

This Privacy Policy outlines how Au21, licensed by the Anjouan Gaming Board, collects, uses, and protects personal information of users in compliance with applicable Australian data protection and gambling regulations. By using the services provided by Au21, users agree to the terms outlined in this policy.

Data Collection

Au21 collects various types of personal information from users to provide its online casino services effectively. The types of data collected include:

• Registration data: This includes personal details such as name, date of birth, address, and contact information provided during the account registration process.
• Payment details: Information related to financial transactions, including payment methods, bank account details, and transaction history.
• Technical logs: Data collected automatically when users access the platform, including IP addresses, browser types, device information, and cookies.

Purpose of Data Usage

The personal information collected by Au21 is used for several purposes, including but not limited to:

• Account management: To create and manage user accounts, facilitate login processes, and maintain account security.
• Marketing communication: To send promotional materials and updates about new features, bonuses, and events, with users’ consent where required.
• Anti-fraud checks: To identify and prevent fraudulent activities, including the detection of unauthorized transactions.
• AML compliance: To comply with Anti-Money Laundering regulations, ensuring that all transactions are legitimate and traceable.
• KYC procedures: To perform Know Your Customer checks, verifying the identity of users to prevent underage gambling and ensure responsible gaming practices.

Data Sharing

Au21 may share personal information with third parties under specific circumstances, including:

• Disclosure to payment providers: To process transactions and manage payment-related queries, user data may be shared with banks and payment processors.
• Verification partners: Personal information may be shared with external services that assist in identity verification and fraud prevention.
• Regulatory authorities: Au21 may disclose user data to government bodies or regulatory authorities as required by law to comply with legal obligations.

User Rights

Users have certain rights concerning their personal data, which include:

• Right to access: Users can request a copy of the personal information Au21 holds about them.
• Right to deletion: Users may request the deletion of their personal data, subject to legal obligations and retention requirements.
• Right to restrict processing: Users can request the restriction of their personal data processing under specific circumstances.

To exercise these rights, users should contact the support team, who will provide guidance on the processes involved.

Cookie Policy

Au21 uses cookies to enhance user experience and improve platform performance. This policy outlines the types of cookies used:

• Essential cookies: These cookies are necessary for the proper functioning of the website. They enable users to navigate the site and use its features, such as secure areas and account management.
• Analytical cookies: These cookies collect information about how users interact with the platform, allowing Au21 to analyze usage patterns and improve services.

Users can manage their cookie preferences through their browser settings, but disabling cookies may impact the functionality of the website.

Data Security

Au21 implements appropriate technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, or destruction. This includes using encryption, secure servers, and regular security audits to safeguard user data.

Changes to the Privacy Policy

Au21 may update this Privacy Policy from time to time to reflect changes in legal requirements or operational practices. Users will be notified of any significant changes through appropriate channels, such as email or notices on the website. Continued use of the services after changes have been made constitutes acceptance of the updated policy.

Contact Information

For any inquiries regarding this Privacy Policy or the handling of personal information, users may reach out to the support team through the designated support channels. The team is available to address any questions or concerns regarding data privacy and protection.

Governing Law

This Privacy Policy is governed by the laws of Australia. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts in Australia.

By using the services of Au21, users acknowledge that they have read and understood this Privacy Policy and agree to the collection and use of their personal information as outlined herein.