Terms and Conditions

Introduction and License

Au21 is an online casino operated under the jurisdiction of the Anjouan Gaming Board. The platform offers a variety of real-money gambling services, including online pokies, table games, and live dealer experiences. By accessing or using the services provided by Au21, players agree to adhere to these Terms and Conditions.

Eligibility

To participate in the offerings of Au21, users must meet the following eligibility criteria:

• Players must be at least 18 years of age.
• Users from jurisdictions where online gambling is prohibited are not allowed to register or play.
• It is the responsibility of the user to ensure compliance with local laws and regulations before engaging with the platform.

Account Rules

• Only one account is permitted per individual. Creating multiple accounts is strictly prohibited and may result in account suspension or closure.
• Users must complete mandatory Know Your Customer (KYC) verification before making withdrawals. This may include providing identification, proof of address, and other necessary documentation.
• Players are responsible for maintaining the security and confidentiality of their account information, including passwords. Any unauthorized use of an account must be reported immediately.
• Au21 reserves the right to investigate any account for suspicious activity or violations of these Terms and Conditions and may impose consequences accordingly.

Deposits and Withdrawals

• Players can deposit funds into their accounts through various payment methods, including credit cards, e-wallets, and bank transfers.
• All transactions are subject to verification and may require additional documentation to comply with AML regulations.
• Withdrawals will be processed within a general timeline of 1 to 5 business days, depending on the method used. Players may experience delays if further verification is required.
• The casino may impose limits on the amount and frequency of withdrawals, which will be communicated to users through the platform.

Prohibited Activities

Au21 has a strict policy against the following activities:

• Cheating or any form of fraudulent activity.
• Bonus abuse, including exploiting promotional offers in a manner inconsistent with their intended use.
• The use of bots or automated systems to play games.
• Any unauthorized manipulation of gameplay or system errors.
• Engaging in harassment or abusive behavior towards other players or staff.

Bonus Terms and General Promotional Conditions

• Bonuses and promotions are available at the discretion of Au21 and may be subject to specific terms, including wagering requirements.
• Players must opt-in to receive promotional offers and must comply with the terms outlined at the time of the promotion.
• Unused bonuses may expire after a specified period, which will be communicated to users.
• Au21 reserves the right to modify or cancel promotions at any time, with prior notification to players.

Fair Play and Game Integrity Rules

• Au21 is committed to providing a fair and transparent gaming environment. All games are regularly tested for fairness by independent testing agencies.
• Players must adhere to the rules of each game and respect the decisions made by the platform concerning gameplay and outcomes.
• Any indication of cheating or manipulation will result in immediate account suspension and potential legal action.

Fraud Prevention and Security Monitoring

• Au21 employs advanced security measures to protect user information and prevent fraudulent activities.
• Ongoing monitoring of accounts is conducted to identify suspicious behavior, and appropriate action will be taken when necessary.
• Users are encouraged to report any suspicious activity they may notice on their accounts or the platform.

Dispute Resolution and Complaint Handling Process

• In the event of any disputes, users are encouraged to contact the support team for resolution. A formal complaint process is also available.
• Complaints will be reviewed in accordance with the guidelines set forth by the Anjouan Gaming Board.
• If a resolution cannot be reached, players may have the option to escalate the matter to an independent mediator.

Limitation of Liability and Termination

• Au21 shall not be liable for any losses, damages, or claims resulting from the use of the platform, including any disruptions or errors in service.
• The casino reserves the right to suspend, restrict, or permanently close any account if violations of these Terms and Conditions occur, if regulatory requirements are not met, or if suspicious activity is detected.
• Users may terminate their accounts at any time but must withdraw any remaining balance before doing so.

Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of Australia. Any disputes arising from or related to the use of the Au21 platform shall be subject to the exclusive jurisdiction of the courts of Australia.

Responsible Gambling Measures and User Protection Tools

• Au21 is committed to promoting responsible gambling. Players are encouraged to set limits on their deposits, losses, and playing time.
• Tools and resources are available to assist players in managing their gambling habits, including self-exclusion options and links to gambling support organizations.
• Players must be aware of their gambling behavior and seek help if they feel that gambling is becoming a problem.

By using the services of Au21, users acknowledge that they have read, understood, and agreed to these Terms and Conditions in their entirety. Failure to comply with these terms may result in account suspension or termination.